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Troubleshooting Billing Issues

Common issues with payments on the platform.


Billing on Railway

Railway gets a lot of fraud. Fraudsters go use those credit cards to make accounts on here to deploy crypto-miners. As such, we have a lot of tight fraud rules that have a high false-positive rate. It’s not you, it’s us… and them.

A Note about Mercury and Corporate Spend Cards

We have noticed that many virtual cards issued by the bank don’t have a ZIP code attached with the card. Please confirm with the bank that you do have a postal code associated with the card.

Saving Card Information

Railway uses Stripe for payments. Neither Stripe or Railway doesn’t store any information at all related to your payment method on our servers.


Please email us at and we will make sure to resolve any billing issue that you may have.

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